Testimonials about NE Docs
I cannot say enough about New England Document Systems. From the very first promptly returned phone call from Sandy to last goodbyes to Carl in the warehouse, these folks felt like family. I was so anxious about my paper medical records leaving my office entrusting them to an outside entity. I was offered a tour before deciding to commit and was overwhelmingly impressed at the level of detail with the process from beginning to end. I could sense the caring nature of the team doing their work. But it was the impeccable quality control process that won over this detail-oriented skeptic. Everyone was friendly and down-to-earth including the owner Nick. Special thanks to Cindy in Accounting for her accurate invoices and Robin’s patient handling of all my calls to the front desk. Over two thousand charts were flawlessly scanned with digital documents sent to me along the way. The project went smoothly, and was accomplished in less time, and under estimated budget. I would use them again in a heartbeat.
“I want to say again thank you for your hospitality, warming welcome, and help yesterday. We are looking forward to working on the next project, honestly, it has been nothing but pleasurable and seamless working with the entire NEdocs team!”
“All of my interactions with NEdocs have been so positive, responses so prompt.”
Medical Device Company
“We recently hired NE Documents to assist with the conversion of HR hard files. The entire team (Lynn, Sandy, Robin) is professional, accessible, responsive and highly engaged from first meeting through the end of the project. They listen to concerns and offer relevant solutions and best practices. They not only provided great service to our team, but also worked with our HRIS vendor to ensure the file uploads went smoothly. It has been a pleasure partnering with them.”
“We went live on New England Document Systems in the latter part of 2004. It was one of the best decisions we have ever made! The cost savings have far out-weighed all set up costs and monthly fees paid out. We no longer see skilled accounting personnel standing in front of a filing cabinet for hours at a time, nor do we have to hire part time temporary help to get caught up on filing jobs. Not to mention the square footage saved from getting rid of 10 5-drawer lateral cabinets, which took up so much room in our aisles. All of our invoices along with purchase orders and packing slips as well as expense reports and receipts are at our fingertips with the click of a mouse. An external audit company audits our company every year and they are also thrilled when we can present them with either a disc or an email copy of any invoices they may require along with all backup. I cannot recommend this company enough …I tell everyone NED is the way to GO!”
TÜV SÜD America Inc
“NEdocs has been BMC’s partner in all things related to document management since 2005. Nedocs actively participates in achieving the goals of cost savings, efficiency and improvement. Nedocs has been instrumental in expanding the Digitech PaperVision implementation throughout the organization. They are willing to engage in conversation to deliver the best practice: technical team’s knowledge and know-how most impressive, marketing team truly congenial and client-centric, customer services impeccable and always ready to listen to any issues small or large.”
Financial Information Systems
Boston Medical Center
“…I would like to again express my gratitude to New England Document Systems (NEdocs). They always go the extra step for us to get our problems/issues resolved. There is no other vendor that I have worked with that has responded to our inquiries as quickly and correctly as your team.”
Accounts Payable Supervisor
“New England documents has been a valued partner of NHP for many years. They are responsive, reliable and place a high value on quality. As a customer, I can rely on them to identify any issues and inform me immediately. Their sense of urgency is just right and they always meet deadlines. We would not be as efficient as we are without them.”
Manager, Claim Services
Neighborhood Health Plan
“The document imaging system greatly improved our admissions processes from beginning to end. We cut in half the time that it took to process applications and credentials. We no longer have to deal with missing or misfiled documents. The completed applications get into the hands of our counselors faster. The accessibility of the files means counselors have much more flexibility to read applications from home or on the road. Having applications at our fingertips means we can answer student questions about their application without having to hunt down a physical file. As a result, decisions are issued faster and communications to applicants is greatly improved. In addition, we eliminated our need to hire temporary clerical staff for filing, and the added bonus of reducing our physical file space has opened up much needed office space for staff.
NE Document Systems worked with us to understand our process, implement a customized solution, and train staff on the new systems. They also stayed in touch throughout the admissions cycle to ensure our process was running smoothly and make any necessary adjustments.”
Senior Associate Director of Admissions
Wentworth Institute of Technology
“We are extremely happy with the level of customer service and attention to detail that you have provided to us. Whenever we have a question, you have been extremely responsive and it is also very evident that you have great internal communication within your organization because information gets passed seamlessly and efficiently. It is a pleasure doing business with you!”
“As a manager in healthcare, I work with several vendors. New England Document has been our microfilming company of choice for over 20 years. The reason for our long standing relationship with New England Document is due to the quality of their work and their exceptional customer service. We are mandated to retain records for 20 years. I know that we can view or reprint a record N.E. Document has microfilmed and the integrity and quality of the record is never compromised. In addition, the entire staff at N.E.Document is a pleasure to work with. They are always willing to go the “extra mile” to accommodate a request. Overall, I give N.E. Document an A+.”
“As a major Boston Hospital, Accounts Payable department was drowning in paper. After reviewing our existing setup, New England Document Systems used ImageSilo to bring a state of the art system to archive over 300,000 documents. This solution eliminated the paper issue as well as returning much needed Boston office space from document storage. Workflow was greatly improved as well as the ability to conduct post-audits.
The Human Resources area was so impressed the result in Accounts Payable they imaged all their old personnel files going back decades into an easily retrieved, standardized database. Both Accounts Payable and Human Resources continue to enjoy the productivity benefits on an ongoing basis and value the expertise and working relationship with New England Document Systems.”
“Six years ago when we decided to search for an imaging solution our AP department chose NEdocs for scanning and their web based ImageSilo product to access our electronic documents. We’ve never regretted our decision. NEdocs has always been professional, knowledgeable and dedicated to our success.”
“The Health Information Management Department at Maine Medical Center has been working with New England Document Systems since 2004. Words that come to mind for describing our business relationship are:
The sum of these adjectives adds up to a great service experience all these 7 years. Thank you, NEdocs. Doing business with you is a pleasure.”
“My history with NEdocs spans over 15 years with two different employers. Over the course of that time, I have always felt NEdocs and their personnel were an extension of my team and feel that I am an extension of theirs. No concern or issue, although few, went unaddressed. They are always willing to listen to thoughts and ideas for improving processes. Any project I have worked with them on has been a huge success due to their dedication beyond the selling of a product or the completion of a task. They take great care of their customers from the beginning. It’s been an absolute joy working with them.”
“New England Document Systems provided an quick and easy approach to our document imaging process. Every step was covered from document preparation to delivery of image data. Being able to see the entire operation at the office helped understand what really goes on behind the scenes. Every person we met was very knowledge about their step in the entire process. The implementation went smoothly and they continue to provide prompt and courteous service!”
“We have worked with New England Document Systems for many years and they have proven to be an excellent partner. Their scanning services and quality have been consistently good and their customer service has been very responsive to our needs. I highly recommend their services and products.”
“Using ImageSilo has made for faster, easier and more reliable A/P backup retrieval. NEdocs made the transition easy and efficient.”
Global Cash & Accounts Payable Manager
Bauer Hockey, Inc.