An IT consulting firm with locations around the globe recently turned to NEdocs for an accounts payable automation solution for processing all of their invoices. They were unhappy with their previous partner and needed someone to handle their demanding AP needs.
Bigger Isn’t Always Better
The firm had previously used a large, international Accounts Payable processing center, but found that their turnaround time was below expectation and the quality of data entry was poor. This resulted from the AP processing company’s one-size-fits-all approach and “vanilla” customer service.
As part of our Sprinkles business philosophy, we believe that there is nothing vanilla about the needs of our clients, or the products and services we provide them.
Upon reviewing the IT consulting firm’s requirements, the NEdocs team identified how we could meet their Accounts Payable needs by developing flexible schedules to accommodate international time zone requirements for having AP invoices available for processing.
AP Automation Results
The IT consulting firm found our dedication, flexibility and responsiveness to be just what they wanted in a business partner because NEdocs delivers the following on every client engagement:
- Fast turnaround
- High quality prepping, scanning and data entry (including indexing)
- High level of responsiveness
- Easy & highly flexible schedules
By focusing on the unique needs of our clients, we can effectively apply our 30+ years of document scanning, workflow automation and document management experience to any project large or small. While there are many companies larger than NEdocs, bigger isn’t always better, especially when it comes to AP automation.