Do Electronic Health Records Need an ECM Boost?

By NE Docs | June 10, 2015

Do Electronic Health Records Need an ECM Boost

According to Reed Gelzer, M.D., and head of Newbury, New Hampshire based Trustworthy EHR, electronic health records may be posing issues for providers when it comes to medical malpractice litigation.

As electronic health records, or EHRs, become commonplace in healthcare, they are becoming increasing prevalent in malpractice lawsuits. Unfortunately, according to Gelzer, these electronic documents are plagued with errors and often work against providers. Gelzer proclaims that these EHR issues stem from both human and design errors.

“…EHR systems may not be ideal for managing patient records.” In one example, Gelzer explains a case in which a physician prescribes a medicine to which the patient was allergic. The allergy had been recorded by the nurse, but the electronic health record did not list the allergy until the record was completed. Due to a flawed function of the EHR system, and a lack of system competence, the patient experienced a negative reaction and sued.

Unfortunately, many organizations have implemented an electronic health record system under Meaningful Use, and they have accepted money from the federal government to do so. However, many of these organizations have found that their EHR systems may not be ideal for managing patient records.

In order to improve the control over their electronic health records, healthcare organizations should look to implement an Enterprise Content Management system.  Unlike an electronic health records system, ECM systems are fully equipped to manage patient records…and AP files…and HR records. Furthermore – they have been doing so successfully for quite some time now. With the ability to provide audit trails, cloud access, and advanced security – perhaps it is time for Healthcare organizations to ditch their EHR systems, and manage their documents better with ECM.

Read the original interview here.

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